FOUNT stands by its quality and craftsmanship, if you feel that your piece needs repair or is defective please email us at firstname.lastname@example.org and share with us your concern.
FOUNT will repair any defects that are a result of construction or assembly technique failure. A new product replacement will only be issued in situations where repairs to defects are impossible. Damages that are not a result of a construction or assembly defect may not be covered or may incur an additional repair fee. Examples of damages that are not FOUNT's responsibility include but are not limited to: weather, water or oil damage; ink stains; pen marks; cuts /holes due to personal use or damage caused by animals.
At FOUNT each product is constructed from the finest full-grain leather, which is free of vinyl or plastic top coating. Because of its oil and hot wax tannage, our leather will age gracefully and develop its own beautiful character and patina over time. The uniqueness and natural character that each bag has is something that we proudly celebrate. No two bags will age the exact same way and the story that you will create with your FOUNT product is something to look forward to.