Orders will ship out within 2-4 business days of placing your order unless otherwise stated on a products page. It generally takes 2-5 days to deliver a package once shipped. Monogrammed products have a longer lead time (to accommodate production) before shipping. Once your order has been shipped, you will receive a shipping confirmation email with tracking.
We try to use the highest quality and fastest shipping service we can. FOUNT mainly ships via UPS. Occasionally for smaller products - if it is faster - we will ship via USPS.
At this time FOUNT only ships in the United States.
Unfortunately, we cannot refund shipping charges.
We always aim to make sure our customers love our products, but if you would like to return or exchange an order, we’re happy to help. Click here to learn more about returns.
FOUNT bags and accessories are constructed with full-grain leather. Using an organic dye method, our leather is fully saturated from top to bottom in order to develop the richest color tones possible. The leather process is completed with a wax finish, thus creating a forgiving and durable material to build our products from. For more information on the quality and specifics of our materials, visit our story page.
We suggest using our all natural leather cream to condition your bag every few months in order to revitalize your bag and help it patina beautifully over time. Before conditioning, we recommend taking all items out of your bag and flipping your pockets up. Then simply rub the leather cream onto the body of your bag with a gentle, lint-free cloth in circular motions. Avoid conditioning near any stitching when possible to avoid wax buildup between the stitches. Finally, hang your bag up by the straps in an area that is out of direct sunlight and let it sit for approximately four hours before resuming use to avoid any leather cream oil transfer onto your clothing.
To prevent the possibility of stains, we suggest that your bag avoids making contact with wine, oils, pen ink, and other substances that could stain your leather.
Please note that denim has a reputation of easily transferring dye onto clothes, shoes, and leather bags. Denim dye can stain and it is often not possible to clean.
Oh no! If your bag has a stain on it, we suggest that you use a warm damp cloth with diluted Original Unscented Dawn Dish Soap and dab the stained area. After cleaning the area, let it completely dry and then you will want to condition the bag to restore natural oils to that area of the leather. We suggest our FOUNT all natural leather cream for conditioning. Once the conditioner is applied and has set, you will then see if the cleaner was able to effectively lift the stain from the bag. Repeat this process if necessary.
Though very uncommon, color transfer may occur in rainy, humid, or hot environments due to the dye and hot wax method we use on our leather. This process gives our leather its rich hues, natural variations, and allows it to breathe.
We suggest that you take caution with wearing lighter clothing when in environments like these listed above. If your bag’s color happens to transfer onto your clothing, wash clothing as you normally would, and it should be A-Ok!
If there is any fault in the construction, hardware, or structural integrity of your FOUNT bag we are more than happy to accomodate a repair free of charge. Depending on the repair, most can be repaired within two to three weeks.
Damage that isn’t due to our construction such as weather, water or oil damage, food spills, ink stains, and pen marks cannot be repaired by our team. Natural character marks are not considered damages or defects.
If you’d like to send in your bag to be repaired, please contact our customer service team at firstname.lastname@example.org for a complimentary shipping label.
FOUNT is a design and production house based out of Cleveland, Ohio, with a focus on luxury leather bags and other accessories. The company began in early 2014 as husband and wife creative team, Phillip and Jackie Wachter, began to pursue their passion to create quality products that are ethically made here in the United States. What started simply as a side project, making handbags and accessories out of their home, quickly turned into a bustling creative studio in downtown Cleveland, now employing 48 team members and counting.
We are very proud to design, cut, and sew all FOUNT products in our downtown Cleveland studio. The leather we use is hand-selected by our team and is of the highest quality. With the exception of our Roundabout and Banjo bags, the leather we use is tanned in Venice, Italy at a fifth-generation family owned tannery.
We pronounce it “fount” as if you were saying “fountain.”
The word “FOUNT” means “an abundant source of desirable quality”. We heard this word in an old church hymn called “Come Thou Fount of Every Blessing.” We loved the word itself and, when we learned its definition meant quality, we thought it serendipitous, as we want to make sure quality is at the forefront of all of our designs.
Yes, the FOUNT mission is: “To responsibly craft timeless and intentional fashion heirlooms that create a story to be passed down through generations.”
FOUNT is a direct-to-consumer company, meaning that we don’t sell our bags through department stores, boutiques, or other retailers. We have chosen not to sell them through these retailers to avoid the traditional 100% markup that is the standard with wholesaling. We are excited to share that we have committed to remain a direct-to-consumer company, and thus offer you our best prices on our bags every day! With that said, we are not able to offer sales due to our tight margins.
The short answer is...well...not really. (Please see above for further explanation.) Once or twice a year we sell any slightly imperfect bags and accessories at a discount. These imperfections are generally inconspicuous, and often not detectable at all. These sales are held in person only at our Cleveland and Columbus store locations, as well as at our production studio. The best way to be updated on the semi-annual FOUNT Studio Seconds Sales is to follow us on social media or subscribe to our newsletters.
Unfortunately, FOUNT is unable to accommodate custom orders at this time. Custom orders include any additional pockets, straps, closures, custom dimensions, custom colors, hardware changes, and removing logos.
Monogramming is available on our Kestrel Keychains and Monogram Tags, and is a great way to add a personal touch to your FOUNT products!
We package all of our bags and accessories with care and while we don’t offer special gift wrapping, all bags come with a dust bag for storage purposes.
FOUNT cannot accept checks.
Unpaid items may be placed on hold in stores for 24 hours. The retail staff will give customers courtesy calls before putting the item back on the floor after an unpaid 24 hrs hold. Items may be paid for over the phone and placed on hold until the customer is available to pick it up. Form of personal identification must be presented when picking up an in store order. If someone else is picking up your order, the store staff must be notified prior to arrival.
You can find the phone numbers to our stores here.